Leading insurance firm April UK had considerably improved its processes and reporting systems thanks to a new centralised IT system built by Spark Data Systems.
As one of the UK’s leading providers of Personal Medical Insurance (PMI), April UK holds information on more than 100,000 policies and around 2,000 sales advisors, past and present, and the volume of data that needs to be held is increasing every day.
“We built the original computer application to process policies and commissions for the company, and have supported them ever since,” explains Lee Fedder, director at Spark.
“We have worked hard to keep up with the challenging demands of an enterprising and forward looking client, where products and practices are continually changing. “So as part of our ongoing support, we recently reviewed the IT systems. While we found that all the systems were working well, we could see ways to improve how the advisor information was processed and reported.”
The way the systems had been set up meant that as the information had grown, it was being stored in different places - some advisor information was held in the core policy and commission systems, but some was also held for peripheral processes, such as recruitment, training, and compliance.
Spark presented a proposal to April UK CEO Sarah Buck to merge all this information in a central system covering all processes.
“Firstly we wanted to show April UK how merging all the systems into one make the whole system much quicker and easier to use. We then wanted to show how the merge could also help April UK with its compliance requirements.”
Spark designed the new system working alongside the April UK staff that use it and built an easy to use browser based application. One of the key reports that April UK can now generate is an “Advisor Life Story”: a chronological description of everything that advisor has done with the company, from recruitment, through qualification, sales progress, promotions and exit.
This has become a requirement for Insurance companies in the UK, and whilst all the information was available before, it was distributed across a number of systems making it tricky to produce this type of report.
“Thanks to the merge, all our advisor information is now in one place,” said Sarah, “which means there is much more consistency. Everything matches up and there is no need to enter details such as advisor name or date of birth more than once. If anyone updates advisor information, the change is seen by everyone else immediately. We are also able to produce much more comprehensive reports on advisors - something which is being scrutinized by auditing bodies such as the FSA.
“We also now have a better platform for dealing with future requirements. With everything central, and using up to date technology, we can more easily add new functions.”
Lee concluded; “With reasonable timescales and budgets, we have been able considerably to improve processes and reporting. April UK are very pleased with their new advisor system and the benefits it delivers.”
To find out more contact Lee Fedder on 0117 9076563 or email firstname.lastname@example.org