Income protection provider Holloway Friendly chose Spark Data to build its new policy administration system. This will provide a new Friendly Society Policy and Claims Admin System. which will enable Holloway to support the existing book, and quickly launch new products.
The system is implemented using the very successful Policy Admin Platform that we originally designed for a legacy migration project with National Friendly. For more details see Financial Mutual Policy Administration.
It will use the foundations of the National Friendly system and develop it to support Holloway Friendly’s specific needs and growth plans.
The engine will improve processes throughout the policy life-cycle by removing manual processes, and provide for rapid introduction of new products.
Stuart Tragheim, Holloway Friendly’s chief executive, said the investment is “another significant step in the development of our business and is a further clear demonstration of our commitment to build a sustainable future”.
He added: “Improving customer experience and operating efficiency is vital for our business moving forward and the investment in systems is a clear endorsement for our new strategy.”
Jonathan Long, National Friendly’s chief executive, said its bespoke system enabled it to provide a better service to current and future members as well as IFAs.
Our bespoke system enables us to provide a better service to current and future members as well as IFAs